Patient questions, answered
Quick answers about appointments, insurance, telehealth, tests, and office policies.
This page answers common patient questions about our adult primary care offices in Hudson and Trinity, FL. It covers becoming a new patient, insurance and Medicare visits, telehealth and the patient portal, in office tests and procedures, care in hospitals and facilities, and our prescription refill and appointment policies.
This page collects the questions patients ask most about our adult internal medicine and primary care offices in Hudson and Trinity. Each answer links to a page with more detail. If you do not see your question here, call either office and the team will be glad to help.
New patients and appointments
Are you accepting new patients?
Yes. We welcome new patients 18 and older at both the Hudson and Trinity offices, and most new patients are seen within a week. You can request an appointment or call either office.
Do you see children?
We care for adults 18 and older. Our providers focus on adult primary care and internal medicine.
What should I bring to my first visit?
Bring a photo ID, your insurance card, a list of your current medications, and any medical records you have. See before your first visit for more tips.
Which office should I choose?
Choose whichever office is more convenient. All three providers work at both the Hudson office and the Trinity office and share one chart.
What are your office hours?
Both offices are open Monday to Thursday from 9:00 AM to 5:00 PM and Friday from 9:00 AM to 12:00 PM. They are closed Saturday and Sunday. Office details are on our contact page.
Do you have providers who speak Spanish or Arabic?
Yes. Our team speaks English, Spanish, and Arabic. You can meet our providers and let us know your preferred language when you schedule.
Insurance and Medicare
Which insurance do you accept?
We accept Medicare, Medicaid, and selected plans from Aetna, Blue Cross Blue Shield, Cigna, Humana, UnitedHealthcare, and other payers. Participation varies by plan and office, so please review our insurance page and call to verify.
Do I need a referral?
Some insurance plans require referrals for certain services. If yours does, please allow 1 to 3 business days for processing, as described in our office policies.
What is a Medicare Annual Wellness Visit?
It is a yearly prevention planning visit covered under Medicare Part B, usually with no copay or deductible when the provider accepts assignment. It is not a head to toe physical exam. Learn more about the Annual Wellness Visit.
What is the Welcome to Medicare visit?
It is a preventive visit available once within the first 12 months of having Medicare Part B. See our page on the Welcome to Medicare visit.
What is Chronic Care Management?
Chronic Care Management is a Medicare service for people with two or more chronic conditions expected to last at least 12 months. It includes a care plan and care coordination between visits, requires your consent, and the usual Part B coinsurance and deductible may apply. Read more about Chronic Care Management.
Visits, telehealth, and the patient portal
Do you offer telehealth visits?
Yes. We offer secure video visits through the Healow app, which connects to the patient portal. Telehealth is available when you are located in Florida at the time of the visit. Learn how it works on our telehealth page.
What can the patient portal do?
Through the eClinicalWorks patient portal you can message your care team, view results, manage refills, and join video visits through Healow. Our telehealth page explains how to connect the app.
Can every visit be done by telehealth?
No. Physicals, procedures, in office tests, and anything that needs a hands on exam take place in the office. The team will help you choose the right visit type when you book.
Tests and procedures
Can I get blood work done at your office?
Yes. Blood draws and lab work are done in the office when your provider orders them. Learn more about in office blood draws.
Do you do EKGs in the office?
Yes. EKG testing is done in the office, and results are reviewed the same visit. See our EKG testing page.
What other tests are available in the office?
We offer ultrasound and pulmonary function testing in the office along with lab work and EKG. Read about ultrasound and pulmonary function testing.
Do you treat wounds that are slow to heal?
Yes. Dr. Hanna holds advanced wound care certification, and the team treats a range of wounds, from diabetic ulcers to grafting. Visit our wound care page.
Can you remove ear wax or stitches?
Yes. We offer ear wax removal by ear lavage, and we place and remove sutures and staples in the office.
Care for loved ones
Do your providers see patients in nursing homes or assisted living?
Yes. Our providers visit patients at skilled nursing, assisted living, and independent living communities. Learn more about facility care.
Will you follow my care if I am in the hospital?
Our providers offer hospital rounding, so your care team can stay involved during a hospital stay. See our hospital rounding page.
Can you help coordinate home health care?
Yes. The team works with home health agencies to coordinate care at home. Read about home health coordination.
Can a family member come to appointments?
Yes. Family members and caregivers are welcome to join visits to help with questions and planning. Call the office if you would like to discuss how to share information with a caregiver.
Prescriptions and policies
How do I request a prescription refill?
Refills are best handled during scheduled appointments. If you need a refill before your next visit, contact the office at least 4 to 5 business days before your medication runs out. Details are in our office policies.
What is your missed appointment policy?
Please call at least 24 hours ahead to cancel or reschedule. Missed appointments and cancellations with less than 24 hours' notice are charged a $25.00 fee, which may be waived for emergencies or illness at the provider's discretion. Read the full missed appointment policy.
What happens if I do not confirm my appointment?
An appointment that is not confirmed will be cancelled, and a $25.00 fee is applied to the account and must be paid before another appointment can be scheduled. Repeated no shows or late cancellations may lead to discharge from the practice at the provider's discretion, as stated in our policies.
How are controlled substance prescriptions handled?
Patients prescribed controlled substances are evaluated individually. When a controlled substance is medically appropriate, a signed Controlled Substance Agreement is required, renewed each year, along with regular follow up visits. See our prescription policy.
Aesthetics and wellness
Do you still offer injectables, fillers, or IV hydration?
Those services are now offered at Synergy Health (opens in a new tab), our physician led sister practice for medical aesthetics and wellness in Trinity and Ocala. Book through the Synergy Health website. Internal Medicine MD focuses on internal medicine and primary care for adults.